Director of Operations Services

Job Type

Full-time

Description

WHO WE ARE

We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we're headed to the moon with a simple mission - to make people feel good. While no one on the team is quite like the other, it's our common values that keep us united.

• Be Authentic and Humble
• Act with Integrity
• Bring Good Energy
• Achieve as a Team
• Get Extraordinary Results
• Inspire with Hospitality

ABOUT THE DIRECTOR OF OPERATIONS SERVICES

The Director of Operations Services is a strategic leadership role responsible for overseeing and driving the success of critical operations projects, initiatives, and tools. As a key leader within the organization, this position ensures alignment and seamless collaboration between the restaurant Operations team and the head quarters to achieve consistent and effective implementation of operational strategies. The Director serves as a central figure in driving innovation, process optimization, and organizational success across Operations.

TO BE SUCCESSFUL YOU MUST

• Oversee and manage the full-cycle of operations projects, ensuring alignment with organizational goals and on-time delivery.
• Serve as a strategic partner across departments, facilitating collaboration to drive successful project outcomes.
• Develop, execute, and refine comprehensive projects plans, including stakeholder management, timelines, and performance metrics.
• Lead the development, implementation, and continuous improvement of operations-related KPI dashboards and reporting tools.
• Oversee the maintenance and optimization of operational tools, such as audit programs, SOPs, and department documentation.
• Manage the creation, accuracy, and accessibility of culinary and beverage tools, including recipes and related resources.
• Lead company-wide change management initiatives, providing vision, guidance, and support for the successful adoption of new processes and systems.
• Clearly define and communicate project goals, responsibilities, and ownership to all stakeholders.
• Continuously gather feedback from field teams to evaluate the effectiveness of implemented changes, utilizing insights to refine strategies and resources.
• Develop and maintain data collection systems to monitor the success and impact of initiatives, providing leadership with actionable insights.

WHY YOU'LL LOVE UPWARD PROJECTS

• Excellent benefit and compensation package
• Paid time off and earned paid sick time
• Fitness discount programs
• 401K with company match
• A people focused culture united by our shared values
• Unlimited growth opportunities, with several new restaurant openings
• Having a voice. We provide empowerment and influence to all our team members
• Opportunity to build deep, meaningful, and lasting relationships with colleagues
• Recognition and rewards for your hard work and tenure
• Generous meal benefit program

Requirements

• Minimum of 7 years of senior management or leadership experience in Operations or a related field.
• Proven expertise in leading cross-functional teams and managing complex projects.
• Exceptional adaptability to dynamic environments, shifting priorities, and tight deadlines.
• Outstanding ability to collaborate and communicate effectively with diverse stakeholders at all levels.
• Superior organizational and time management skills.
• Proficiency in Google Suite tools and comfortable learning and adopting new technology.
• Strong writing, editing, and presentation skills.